Privacy Policy

Teotihuacán en Bicicleta is a tour operator that offers packages and tours in the Teotihuacán Valley tourist corridor. By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy, as well as the information collection and processing practices described herein.

This Privacy Policy was last updated on July 13, 2020. We may make changes to this Privacy Policy from time to time; therefore, we recommend that you review it regularly to stay informed of any updates.

COLLECTION OF YOUR PERSONAL DATA

Personal data means any information about an individual from which that person can be identified, such as email addresses, date of birth, and payment information. This does not include data resulting from the removal of identity (anonymous data).

In the course of our work, we collect and process personal data in various ways. We may collect personal data that you provide directly, but we also collect data by recording how you interact with our services, for example, by using cookies on this website. We may also receive information from third parties.

The personal data we collect about you may include, but is not limited to: your name, email address, postal address, telephone number, billing information, survey responses, booking details, and other information you may provide about yourself on our site, your IP address, and browser software.

You may choose not to provide us with such personal data. However, you generally need to provide us with certain information about yourself in order to take advantage of many features of the Website. In addition, certain information is also required for you to ask us questions or initiate other transactions on our site.

Information you provide to us: As described below, we may receive and store all information you enter on our Website or provide to us in any other way.

Information about other people: You will have the option to provide contact or travel-related information about other people through our Website. If you make a booking for someone else through Teotihuacán en bicicleta, you will need to submit that person's personal information. You must obtain the consent of those other people before providing us with their personal information. If another member of Teotihuacán en bicicleta grants you access to their data through a shared booking, trip planning feature, or any other similar service, you must treat that information appropriately.

Information from other sources: We may also periodically obtain information about you from affiliated entities, business partners, and other independent third-party sources, and add it to the other information we have about you. For example, if you visit Teotihuacan by bicycle via a "linked click" from a site managed by one of our business partners, and you are registered on that partner's site, then that partner may share with us the personal information you have provided, such as contact and demographic information.

Another example: If you access third-party services, such as social media services, through our Website or before visiting our Website, we may collect certain information, such as your username and other data that these services make available to us in accordance with the privacy policies of the third parties involved. We will collaborate with our current partners and potential partners in the future to improve and personalize your use of our Website in accordance with the practices described in this Privacy Policy.

Automatic Information Collection: We automatically collect certain information from your computer or mobile device when you visit Teotihuacan by Bicycle. For example, we collect your session data, including your IP address, the browser software you used, and the referring site. We may also collect information about your online activity, such as the content you viewed, the pages you visited, and your searches. We collect this type of information automatically to try to better understand your interests and preferences and to better personalize your experience.

Location Information and Other Device Data: When you use an App on a device, we will collect and use information about you, in general, in the same way and for the same purposes as when you use the Teotihuacán by Bike website. In addition, we may collect information about your location if you have authorized your Device to send such information to the App through your Device's privacy settings or if you have uploaded photos tagged with location information.

You can change your Device's privacy settings at any time to disable the functionality to share location information with the App and/or the functionality to tag your photos with location information. If you have any questions about your Device's privacy settings, please contact us.

HOW WE USE YOUR PERSONAL DATA

We use the personal data we collect about you only for specific purposes. This includes, but is not limited to, providing our services to you; managing your registration and use of our website; publishing your reviews, ratings, and photographs; managing and facilitating inquiries and bookings; communicating with you regarding your account or your use of our website and services; responding to or following up on your comments and questions and otherwise providing customer support; notifying you of changes to our Terms or Privacy Policy; requesting reviews or conducting surveys; operating and improving our website and services; personalizing your experience on our website; measuring interest in and improving our website and services; notifying you about promotions and special offers; allowing you to participate in prize draws, contests, or surveys; protecting against, investigating, and preventing fraudulent, unlawful, unauthorized, or illegal activities; administering and protecting our business; and resolving disputes or troubleshooting issues.

We will only use your personal data in accordance with applicable law. In most cases, we will use your personal data under the following circumstances:

When we need to perform the contract we are about to enter into or have entered into with you.
When it is necessary for our legitimate interests (or those of a third party), provided that such interests do not override your interests or fundamental rights and freedoms.
With your consent.
When we need to comply with a legal or regulatory obligation.

Marketing

We want to make it easy for you to take advantage of travel-related opportunities available through our website. One of the ways we do this is by sending emails containing information about travel-related interests, offers, and services. We believe these emails may provide you with useful information regarding travel-related promotions and special offers available through our website.

You will receive marketing communications from us if you have given your consent, requested information from us, or purchased goods or services from us and have not opted out of receiving such communications.

Each time you receive a marketing email from us, you may inform us that you no longer wish to receive such communications. You may also disable push notifications within the application or modify your mobile device settings for this purpose. In addition, you may unsubscribe from marketing communications at any time by clicking the unsubscribe link located at the bottom of any marketing email or by visiting the email preference center available on our website.

Please note that we may continue to send you service-related communications, including administrative and transactional messages regarding your account or bookings. You cannot opt out of receiving such service communications.

Service Improvement

We conduct testing, research, analytics, and product development activities in order to improve the quality of our services. These activities allow us to optimize our services, make them more functional, and adapt them to your needs. Such activities may require the use of certain personal data.

Fraud Prevention

In certain cases, we may disclose information related to your bookings to payment service providers or card issuers in order to resolve disputes, chargebacks, or potential conflicts.

Feedback and Surveys

Your opinion about Teotihuacán en Bici is very valuable to us and helps us make strategic decisions that align our company with the interests and concerns of our users. For this reason, we may occasionally invite you to participate in surveys or provide feedback regarding your experience with our services.

You are under no obligation to provide feedback or participate in surveys if you do not wish to do so.

With Whom We Share Your Personal Data

Teotihuacán en Bici may share your information with third parties and with the categories of third parties described below. For example, if we sell or transfer our business, or any part of it, and your personal data relates to the sold or transferred portion of the business, or if we merge with another company, we may share your personal data with the new owner or merger partner, respectively.

Separately, if we are legally required to do so, we may disclose personal data to protect our customers, our website, our business, and our rights or property.

Suppliers

These may include, without limitation, hotels, restaurants, activity providers, transportation providers, and vacation rental owners or managers involved in fulfilling your travel reservations. All third-party products and services available through Teotihuacán en Bici are identified as such.

The information we share with suppliers in order to facilitate reservations will be handled in accordance with the applicable privacy policies of those suppliers, except for payment information.

Payment Processing

Teotihuacán en Bici does not access or store any payment method information used by you. Payment data is processed exclusively by Peek, an independent third-party payment service provider, which has access to such information solely for payment management and processing purposes.

Accordingly, you acknowledge and agree that Teotihuacán en Bici is not responsible for the services provided by Peek, and any claims related to such services must be directed to the payment provider itself.

You agree to review and be bound by the policies and procedures of the applicable supplier before making a reservation through Teotihuacán en Bici. We encourage you to review the privacy policies, terms of use, and other applicable policies of any travel supplier whose products or services you purchase through our website.

Please note that such suppliers may also contact you, where necessary, to obtain additional information regarding you or your travel plans, to facilitate your reservations, or for other purposes described in their own privacy policies and terms of use.

Third-Party Service Providers

We may share information with third-party service providers that perform services or functions on our behalf, including business analytics, payment processing, customer support, marketing, public relations, survey distribution, sweepstakes administration, and fraud prevention.

We may also authorize third-party service providers to collect information on our behalf, including information necessary to operate certain features of our website or to deliver online advertising tailored to your interests.

Such third-party service providers may access only the information necessary to perform their functions and are not permitted to share or use the information for any other purpose.

Business Partners

We may work with business partners with whom we jointly offer products or services. You will know when a third party is involved in a product or service you have requested because their name will appear either together with ours or separately.

If you choose to access such optional services, we may share information about you, including personal data, with those partners. Please note that we do not control the privacy practices of such third-party business partners.

Affiliated Websites

If you were referred to Teotihuacán en Bici from another website, we may share certain registration information with the referring website, including your name, email address, mailing address, telephone number, and travel preferences.

We encourage you to review the privacy policies of any website that referred you to our website.

Legal Disclosure

We may also disclose your information if we believe, in our sole discretion, that such disclosure is necessary:

To comply with subpoenas, court orders, legal proceedings, or other legal requirements;
To establish or exercise our legal rights or defend against legal claims;
To investigate, prevent, or take action regarding illegal or suspected illegal activities;
To protect and defend the rights, property, or safety of Teotihuacán en Bici, our customers, or third parties;
To enforce our Terms of Use or other agreements; or
In connection with a corporate transaction, including a divestiture, merger, consolidation, sale of assets, or, in the unlikely event of bankruptcy.

In addition to the circumstances described above, you will be notified when your personal information is to be shared with third parties, and you may choose not to permit such sharing where applicable.

We may also share anonymous or aggregated information with third parties, including advertisers and investors. For example, we may inform advertisers about the number of visitors to our website. Such information does not contain personal data and is used to develop content and services that may be of interest to our users.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to comply with the fines for which we collected it, including to satisfy any legal, accounting and regulatory reporting requirements.

For the purpose of determining the appropriate retention period, we take into account the amount, nature and degree of confidentiality of the personal data, the potential risk of harm from the unauthorized use or disclosure of your personal data, the penalties for which we process such data and whether we can achieve such penalties by other means, as well as applicable legal provisions.

Marketing actions

We will use your Personal Data until you ask us to stop. Please note that you can ask us to stop sending you personalized news, offers, and promotions at any time; simply click the "Unsubscribe" link in any of our communications.

Improve our service

We will use your Personal Data until you decide to stop using our Service. Until you unsubscribe, we will continue to process your Personal Data for this purpose.

COOKIES AND OTHER WEB TECHNOLOGIES

We collect information through the use of cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically saved on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your internet usage. Your browser sends these cookies back to our website each time you visit, so that it can recognize your computer or mobile device and thereby personalize and improve your experience.

SUS DERECHOS

HOW WE PROTECT YOUR PERSONAL DATA

In accordance with applicable law, you have the following rights:

Access. You can ask us to tell you whether or not we are using your Personal Data; if we are using it, we will also provide you with additional information such as what personal data we have about you, what we are using it for, the entities with which we share it, the period for which we will keep your data, among other things.
Rectification. You can ask us to modify any of the Personal Data we hold about you to ensure it is accurate and up-to-date.
Deletion. You may request that we delete the Personal Data we hold about you (i) when it is no longer necessary for the purpose for which we use it, (ii) when you withdraw your consent, in the event that we only process it for purposes based on that consent.
Limitation. You may ask us to temporarily restrict the use of your Personal Data (i) when you believe your data is inaccurate, until we verify or update it; (ii) when we no longer need it to carry out the purposes indicated in the contracted service, but you prefer that we retain it so that you can exercise or defend yourself against claims
Portability. You can request that we deliver to you directly, or to another entity where technically possible, a structured, commonly used and machine-readable file containing the Personal Data relating to the contracted services, as well as any other information related to the provision of the Service.
Complaint. You can file a complaint with the competent data protection supervisory authority.
Objection. You may object to our use of your data for any of the purposes mentioned above in this Privacy Policy.

To exercise your rights, you can submit a request by email to hola@teotihuacanenbici.com.mx.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive, or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure designed to ensure that your personal data is not disclosed to anyone who does not have the right to receive it. In an effort to expedite our response, we may contact you to request additional information regarding your request.

INFORMATION RELATING TO MINORS

Aunque ningún sitio web puede garantizar una seguridad perfecta, hemos implementado y mantenemos físicas, administrativas, técnicas y organizativas apropiadas para proteger los datos personales que nos proporcionan medidas frente al acceso no autorizado o ilegal, la revelación de información, y contra pérdidas, daños, alteraciones o destrucciones accidentales.

Solo los empleados autorizados pueden acceder a los datos personales, y solo pueden hacerlo para llevar a cabo a cabo funciones empresariales permitidas. Asimismo, utilizamos codificación para transmitir sus datos personales entre nuestro sistema y el suyo, así como entre nuestro sistema y el de las partes con las que compartimos la información confidencial.

Teotihuacan by Bike is a website for the general public and does not offer services directed at children. We do not knowingly collect data relating to minors. If we become aware that a person under the age of 13 has submitted personal data to us, we will delete or destroy that information as soon as reasonably possible.

ENLACES EXTERNOS

Our website may contain links to third-party websites, plugins, and applications. If you access other websites through links provided on our website, the operators of those websites may collect or share information about you. This information will be used in accordance with their privacy policies, which may differ from ours. We do not control these third-party websites and recommend that you review the privacy statements posted on other websites to understand their procedures for collecting, using, and disclosing personal data.

TRANSFERENCIAS INTERNACIONALES

Your personal data may be stored in or transferred to countries outside of Mexico for the purposes described in this Privacy Policy. When we store or transfer your personal data outside of Mexico, we take the following precautions to ensure that your personal data is properly protected.

Whenever we store or transfer your personal data outside of Mexico, we will do so in accordance with applicable law and ensure that a similar level of protection is provided by implementing safeguards. Personal data transfers are made:

To countries recognized by the European Commission as providing an adequate level of protection, or;
To countries that do not offer adequate protection, but whose transfer has been governed by the European Commission's standard contractual clauses or by the implementation of other appropriate cross-border transfer solutions to provide adequate protection.

By using our services, you agree that your personal data may be transferred to our facilities and those of third parties with whom we share it, as described in this Privacy Policy.

EXTERNAL LINKS

Teotihuacan en bicicleta may change or modify this Privacy Policy from time to time. The date of the last revision to this Privacy Policy will be indicated on the first page, and all revisions will take effect immediately upon posting. We will notify our members of any significant changes to this Privacy Policy by sending a notice to the email address they have provided or by posting a notice on our website. We encourage you to check this Privacy Policy periodically for the most current version.

IMPORTANT NOTE ON DATA PROCESSING AND GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller for this website is located in a country outside the European Economic Area or Switzerland, the data processing for Google Analytics is carried out by Google LLC. Google LLC and Google Ireland Limited will be referred to collectively as “Google.”

Google Analytics uses so-called "cookies," text files that are stored on the visitor's device and that enable analysis of the visitor's use of the website. The information generated by the cookie about the visitor's use of this website (including the shortened IP address) is transmitted to and normally stored in
a Google server.

Google Analytics is used on this website only with the extension "_anonymizeIp()". This extension ensures the anonymization of IP addresses through shortening and prevents any direct personal identification. The extension shortens IP addresses beforehand within member states of the European Union or in other countries party to the European Economic Area agreement. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The IP address transmitted by the browser as part of Google Analytics is not combined with other Google data.

On behalf of the website owner, Google will use the information generated to evaluate website usage, compile reports on website activity, and provide other services relating to website or internet usage for the website owner (Art. 6 para. 1 letter f) GDPR).

The legitimate interest in processing data lies in optimizing the website, analyzing website usage, and adapting content. User interests are adequately protected through pseudonymization.

Google LLC is certified under the Privacy Shield framework, thus guaranteeing an adequate level of data protection. Data submitted and data linked to cookies, user recognition (e.g., user ID), or advertising IDs are automatically deleted after 50 months. Data whose retention period has expired is automatically deleted once a month.

The tracking performed by Google Analytics can be prevented if the website visitor configures their cookie settings for this website. The recording and storage of IP addresses and data generated by cookies can be disabled at any time without retroactive effect. The corresponding browser add-on can be downloaded and installed via the following link: https://tools.google.com/dlpage/gaoptout.

More information about Google's use of data, configuration options, and opt-out options can be found in Google's Privacy Policy , as well as in Google's advertising settings.

HOW YOU CAN CONTACT US

If you have any questions or complaints about our processing of your personal data, please contact us at hola@teotihuacanenbici.com.mx . You may also have the right to lodge a complaint with the supervisory authority regarding how we process your personal data. However, we would appreciate the opportunity to address your concerns before you contact the supervisory authority, so please contact us first.

Our full details are:

Teotihuacan by bike

Emiliano Zapata Street 2B, San Francisco Mazapa

San Juan Teotihuacán, State of Mexico 55 820

Telephone numbers: +52 (594) 95 82 089 / +52 (55) 4980 6931

HEAD OFFICE

Ciudad de México, México

+52 55 5593 0228
ventas@expoart.com.mx